About Our Privacy Policy

HOME > About Our Privacy Policy

Established on March 23, 2005
Energy Support Corporation

About the personal information of our customers in Japan (hereinafter referred to as “your personal information”), Energy Support Group will make thorough protection, administration and utilization in accordance with the Basic Policy of Energy Support Group for information Security (hereinafter referred to as “Basic Policy”) as follows:

1. Collection of your personal information

We may collect your personal information in the following way:

[Personal information]

“Your personal information” means the information of your name, address, age, telephone number, e-mail address, place of work, posted section, history of browsing this Website, etc. that allows your identification through individual or combined utilization.

[This Website]

This Website refers only to the Website of Energy Support Corporation (http://www.energys.co.jp/)
We are not responsible at all for the handling of your personal information at any Websites other than this Website, any Websites linked from this Website, or any Websites linked to this Website. Therefore, we encourage you to check the contents of such Websites before accessing.

<Collection of your personal information>
Collection through this Website
When you make a request for our reference materials or ask us about something through this Website by entering your personal information, we collect your personal information.
Collection through e-mails, postal mails, documents, telephone calls, verbal communication, etc.
When you provide us with your personal information through e-mails, postal mails, documents, telephone calls, verbal communication, etc., we collect your personal information.
Collection in relation to our e-mails we sent to you

When your e-mail software has a function of confirming the arrival and opening of our e-mail we sent to you, we may collect the information of its arrival and opening, and record such information. If you do not like us to receive such information, please put out such function or use e-mail software having no such function.

[Precautions]

When we collect your personal information as described above, please note that your personal information is at the risk of being viewed or abstracted by a third person.

Collection from publications, etc.
We may collect your personal information from commercially available company directories, company almanacs, gazettes, telephone directories, etc.
Collection when you ask us about your personal information
When you (through your authorized agent) request us to disclose, correct, suspend or delete your personal information, we ask you (or your agent) to provide a copy of your driving license, passport or other public document to confirm your (or your agent's) identification. At that time, we may retain such document and associated documents.
2. Control of your personal information [We control your personal information in an appropriate manner.]

In order to give good care to the handling of your personal information, we appoint a person responsible who handle your personal information. We ensure you that we keep your personal information in the correct and up-to-date state and provide appropriate control over your personal information to protect it from illegal access, loss, damage, alteration or leak.
If you have any question about our handling of your personal information or request to change your personal information you provided to us, please contact our Personal Information Inquiry Counter (General & Personnel Affairs Dept.) whose address is given at the end of this article. Only when we confirmed your (or your authorized agent's) identification (for this purpose, we ask you to provide a copy of your driving license, passport or other public document), we quickly answer your question or requests.

3. Expedient utilization of your personal information [As a rule, we do not utilize your personal information for any purposes other than the utilization purposes.]

We utilize your personal information for the utilization purposes we have informed you or for the purposes listed below (hereinafter collectively referred to as “utilization purposes”). For any purposes other than the utilization purposes, we do not utilize your personal information except for the cases of “4. Utilization of your personal information for purposes other than the utilization purposes” and “5. Provision of your personal information to a third person” or unless we receive your consent in advance.
However, we may change the utilization purposes to such an extent that is recognized to have significant relevance to the utilization purposes, and notify you of the change or announce the change of “About Our Privacy Policy.”

<Utilization purposes>
To introduce our products and services by sending our reference materials, e-mails, direct mails or telephone calls to you
For the product planning and development or sales promotion, we may utilize your personal information as follows:
  • To control the display or nondisplay of our banner ad by analyzing your personal information and deciding that the banner ad will suit your needs when you access this Website
  • To send e-mails, direct mails or telephone calls to you for the purpose of marketing and sales promotion
  • To statistical collect and analyze your personal information and create statistic data into a form in which you cannot be identified for use in our product development and service improvement
  • To request of questionnaire, product evaluation and product monitoring for the purpose of product development and service improvement
[Precautions]

We may provide to a third person or release to the public the statistical data processed into a form in which you cannot be identified.

For planning or improving this Website
As information for making a decision in analyzing the usage situation of this Website or improving the contents, layout and service of this Website, we may utilize your personal information.
For stable, quick and assured provision of our products and services
For providing our products and services to you, solving problems with our products and services and clearing troubles in operating this Website, we may utilize your personal information.
4. Utilization of your personal information for purposes other than the utilization purposes

For any purposes other than the utilization purposes, we may utilize your personal information in any of the following cases:

  • When the utilization of your personal information is ordered by laws and ordinances
  • When the utilization of your personal information is required to protect a human life, body or human property and it is impossible to obtain your consent
  • When the utilization of your personal information is required to improve public health or promote the sound nourishment of children and it is impossible to obtain your consent
  • When a national agency or a local government or a person on commission from a national agency or a local government is requested to cooperate with the performance of statutory affairs, and if we obtain your consent on the utilization of your personal information, such statutory affairs may not be performed
5. Provision of your personal information to a third person (As a rule, we do not provide your personal information to a third person.)

Unless we obtain your consent, we do not provide your personal information to a third person except for any of the following cases:

Joint utilization among Energy Support Group
Under the same conditions as those of our “Basic Policy,” we may utilize your personal information jointly with other members of Energy Support Group. The items of your personal information we utilize are common to those of the personal information of other customers in our possession. The person responsible in Energy Support Group for the control and utilization of your personal is:
Personal Information Protection & Control Supervisor, Energy Support Corporation
Provision for outsourcing
When we outsource the operations of processing your personal information, the provision of our products and services and the practice of campaigns and questionnaires to the outside, we may, under our strict control, entrust or provide your personal information to the minimum extent that is necessary for the outside undertakers to carry out their commissioned operations.
Referral to credit-card companies or other finance institutions
When you purchase our products or fare-paying services and want to pay with a credit card, we may provide referral to the credit-card company or other finance institution with your credit-card number, your name and other information.
Transfer of our business
We may transfer our business by transfer or the like. In such case, under the same conditions as those of our “Basic Policy,” we may provide your personal information to a third person who takes over our business.
Utilization authorized by laws or ordinances
In any of the following cases, we may provide your personal information to a third person:
  • When the utilization of your personal information is ordered by laws and ordinances
  • When the utilization of your personal information is required to protect a human life, body or human property and it is impossible to obtain your consent
  • When the utilization of your personal information is required to improve public health or promote the sound nourishment of children and it is impossible to obtain your consent
  • When a national agency or a local government or a person on commission from a national agency or a local government is requested to cooperate with the performance of statutory affairs, and if we obtain your consent on the utilization of your personal information, such statutory affairs may not be performed
6. Security
We safe-keep your personal information on the server protected by the firewall to ensure no illegal access, loss, damage, alteration or leak.
7. Access from abroad

This Website is intended for those who live in Japan. If you are in a country or region where the administration, utilization and contents of this Website are regarded as improper, please refrain from accessing to this Website.

8. Revision to compliance and privacy statement

We control and utilize your personal information in accordance with laws and ordinances of Japan. We may revise our “Basic Policy” in order to update it to the amendments of such laws and ordinances and to make the protection of your personal information more assured. Therefore, please check our “Basic Policy” at regular intervals. Whenever we revise our “Basic Policy,” we will note it at “What's New” page of this Website.

Our Privacy Policy applies as of the time when it is uploaded to this Website.

For any inquiry about our Privacy Policy,
please contact the following:

Privacy Policy Inquiry Counter (General & Personnel Affairs Office), Energy Support Corporation
→ When you contact us by e-mail, please address to our Inquiry Counter about This Website.
Date and time of acceptance: From Monday to Friday (except for national holidays and our specified days-off) from 10:00 to 12:00 and from 13:00 to 15:00.

*If your e-mail arrives after the date and time of acceptance, we will process it on the following business day.

*For any inquiries about the usage or review of our products, our Privacy Policy Inquiry Counter is not in a position to answer. Please contact the relevant Inquiry Counter by referring to the “List of Inquiry Counters.”

Page Top